Privacy Policy

BASEQ.AI PRIVACY POLICY HIGHLIGHTS

This Privacy Policy (“Policy”) outlines how Baseq.Ai (“Baseq”, “we”, “our”, or “us”) manages Personal Information (as defined below) that we collect, receive, and store about you (“User”, “you”) in connection with the following scenarios:

OVERVIEW OF PRIVACY POLICY

This Privacy Policy explains the types of personal information we process in relation to our Services, such as how we utilize this information, the retention periods, parties with whom we may share it, and your(clients’s) available choices and rights regarding your personal information. This includes your right to object to certain processing activities. More detailed information about your rights and how to exercise them is provided in the “Your Rights” section below. This document also explains how you can contact us regarding to any privacy concerns.

Here are the key sections of this Privacy Policy. For further details, please continue reading below.

  1. Collection of Personal Information
  2. Use of Personal Information
  3. Data Retention
  4. Information Sharing
  5. Retention of Personal Information
  6. Your Rights
  7. Protection of Personal Information
  8. International Transfers and Related Processing
  9. Updates to Privacy Policy
  10. Contact Us
  1. Collection of Personal Information
A. How we collect your personal information

We collect your personal information in the following ways:

• When you create an account for our Services
• When you purchase products or services directly from us
• When your contact information is shared with us by partners or third parties, with your consent
• When you communicate with our customer support team

B. Types of personal information we collect

We collect the following personal information:

  • Information you provide during your relationship with us, such as your name, contact details (email, phone number, mailing address), gender, age, and location
    • Information collected via technology, including device type, IP address, browser details, unique device identifiers (such as Android ID), and language settings.
  • We utilize log files, which contain information such as Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISPs), date and time stamps, referring and exit pages, clicked pages, and any other data your browser may transmit to us. This information may be used to analyze trends, manage the site, monitor user activity on the site, and collect demographic data.
C. Please look at the footnotes about the detailed items for this section
  • When you browse or visit our website, https://www.baseq.ai/ (“Website”).
  • When you interact with our Website, including:
    • Requesting a demo.
    • Signing up for an account (as a Partner or Customer).
    • Processing your job application.
    • Subscribing to our email list.
    • Contacting us (e.g., for customer support).
    • Using our Baseq platform.
    • Creating predictive analytics models.
    • Attending marketing events and providing Personal Information.
    • Exchanging business cards with us.
    • Acquiring Personal Information from third-party sources (e.g., lead-generation companies).
    • Using Personal Information from our service providers and suppliers.
    • Using Personal Information from our customers.
    • Interacting with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn).
  • We value your privacy highly, and strive to adhere to the highest standards of user privacy. Please review this Policy carefully to understand our practices concerning Personal Data. “Personal Data” refers to information that can be used, alone or combined with other data, to identify a living person. This Policy may vary by jurisdiction, and some provisions may only apply to individuals in specific regions, such as those protected under the GDPR.
  • We may update this Policy periodically, so please check back for the latest version. Significant changes to how we use your Personal Data will be communicated via our Website or other means.
  • Additionally, some Personal Data will be used for fraud detection, prevention, and security purposes.

2. AI Utilization and Ethical Guidelines

This AI Usage and Ethics Policy (“Policy”) outlines the ethical standards and usage guidelines that all Users, including Customers, Authorized Users, free-trial participants, and others, must follow when interacting with the AI solutions, evaluation software, and third-party products (“AI Products”). This Policy may be updated periodically to align with evolving AI regulations, third-party product restrictions, and other best practices for responsible use.

All capitalized terms, unless otherwise specified, will have the definitions provided in (i) the Baseq.Ai Master Subscription Agreement or any superseding customer agreement for Customers and Authorized Users, or (ii) the Evaluation Terms of Service or a signed Evaluation Agreement for trial and other users, as applicable.

A. Responsible AI Design and Implementation

Responsible AI development and deployment must incorporate risk management and governance frameworks. These frameworks should include regular impact assessments and emphasize transparency, fairness, and explainability. We recommend that Customers adopt existing AI ethics frameworks or create their own to guide the responsible use of AI throughout its lifecycle.

B. Restricted Actions
  • Illegal and Harmful Uses: AI Products must not be used to promote violence, terrorism, exploitation of children, or any illegal activities. This includes uploading data that contains explicit content, promotes self-harm, or incites hate or discrimination based on race, gender, religion, or other protected characteristics.
  • Fraudulent Practices: The use of AI Products for fraudulent activities, such as generating malware, phishing, or other deceptive practices, is strictly prohibited.
  • Privacy Violations: AI Products must not be used to infringe upon individuals’ privacy, unlawfully monitor or track people, or otherwise violate their personal rights.
  • Government and Political Use: When AI Products are used in governmental or political contexts, including law enforcement, immigration, and elections, special ethical consideration must be given to ensure that their use does not lead to harmful societal impacts.

C. Adherence to External Party Conditions

When using third-party products in conjunction with AI Products, Users must adhere to the terms and conditions imposed by the relevant third-party providers, as if they were using those products or services directly from the provider. These terms include, but are not limited to, restrictions set forth by each third-party provider.

3. Use of Personal Information

We process your personal information under several legal grounds, which are explained below, along with the purposes for which the information is used.

For the provision of Services

• To deliver our Services to you
• To identify and authenticate you for certain features or services
• To respond to your inquiries

For legitimate business interests

• To manage our relationship with you, including resolving technical issues and providing customer support
• To protect against fraud and other illegal activities
• To monitor and improve our products and website performance
• To analyze data for business performance and decision-making

With your consent

• To place cookies and use similar technologies as described in our Cookies Policy
• For any other purpose where we ask for your consent, and you will have the right to withdraw it at any time

For legal obligations

• To comply with applicable legal requirements
• To respond to governmental or law enforcement requests

4. Data Usage

A. Data Retention
  • Personal Data: We retain your Personal Data until it is no longer needed and is proactively deleted or until you request its deletion. We will also retain it in accordance with data retention laws. Our internal data retention policy ensures that your Personal Data is not kept indefinitely.( If you close your account, the connection between your account and the information we have stored will no longer be available through your account. However, due to the nature of sharing on our services, any public activities associated with your account before deletion will still be retained on our servers and will remain accessible to the public.)
  • Cookies: The duration of cookie storage varies. Essential cookies cannot be disabled, but you can control and delete other cookies through your browser settings.

4. B. Data Protection and Security

  • Security Measures: We have implemented appropriate technical and organizational measures to protect against accidental loss, unauthorized disclosure, or access to Personal Data. However, we cannot guarantee complete security due to potential unauthorized access to our servers. We make commercially reasonable efforts to ensure that our data practices align with this Policy and applicable laws. Please also ensure the security of your own devices and login credentials.
  • Retention: Apart from the periods mentioned, we may store Personal Data longer if required by legal, regulatory, or accounting obligations, or if necessary for resolving complaints or potential litigation.

5. Information Sharing

We may share your personal information as follows:

• Affiliates and subsidiaries: We may share your information with companies under common ownership or control with Baseq.Ai.

• Business partners: We may share your information with partners who help us deliver services, such as payment processors.

• Business advisors: This includes our legal advisors, auditors, and consultants, to the extent necessary for them to provide their services.

• Other parties when required by law: We may disclose your information to comply with legal obligations or protect our rights.

• Parties in connection with business transactions: In the event of a merger, acquisition, or sale of assets, we may disclose your personal information to third parties involved in the transaction.

• Other parties with your consent: We may disclose your information to third parties if you consent to or request such sharing.

We may share your Personal Information under the following conditions:

  • As necessary to comply with legal obligations, regulations, or requests from law enforcement and other authorities, or by court order.
  • If we sell or transfer our business or assets, we may disclose information to potential buyers or in case of acquisition or merger.
  • When validating requests from law enforcement or regulators, we ensure the legitimacy of these requests before disclosure.

6. Retention of Personal Information

A. Retention

We will retain your personal information for as long as necessary to:
• Provide the Services you have requested
• Comply with legal or contractual obligations
• Fulfill the purposes for which the information was collected

Once the information is no longer required, it will either be securely deleted or anonymized, ensuring it cannot be used to identify you.

B. Duration of Retention for Collected Information

Personal Data: Your Personal Data (as previously mentioned) will be retained until it is no longer necessary for our purposes, after which we will proactively delete it, or until you submit a legitimate deletion request. Please be aware that we may keep it for a longer or shorter duration in compliance with data retention regulations. We maintain an internal data retention policy to ensure that your Personal Data is not held indefinitely.

Cookies: The retention period varies depending on the specific cookie. Certain cookies (such as essential cookies) cannot be turned off. You also have the option to manage and delete these cookies via your browser settings.

C. Third Part Services

The Site may allow you to connect with or include links to your Third Party Account and various third-party websites and services that are not owned or managed by us (each referred to as a “Third Party Service”). We are not liable for the privacy practices or content provided by these Third Party Services. Please note that these services may gather Personal Information from you. Therefore, we recommend that you review the terms and conditions as well as the privacy policies of any Third Party Service you decide to use or engage with.

D. Google Analytics Retention

The website utilizes a tool known as “Google Analytics” to gather data on its usage. Google Analytics collects details such as the frequency of user visits, the specific pages viewed during those visits, and the websites users accessed before arriving at this site. We use the data obtained from Google Analytics to enhance and maintain the site and our products. We do not merge the information collected via Google Analytics with any personally identifiable information. Google’s capacity to utilize and share data collected by Google Analytics regarding your visits to this site is governed by the Google Analytics Terms of Service and the Google Privacy Policy. For more information on how Google gathers and processes data in relation to Google Analytics, please visit this page. If you wish to prevent your data from being utilized by Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on.

7. Your Rights

You have the following rights concerning your personal information:
• Request access to your personal data
• Correct inaccuracies in your personal data
• Request deletion or restriction of your data
• Transfer your data to another data controller
• Object to certain data processing practices

Some rights may be limited, such as when fulfilling your request could expose another person’s personal data or when we have a legal obligation to retain certain information. To exercise your rights, please contact us using the details in the “Contact Us” section below.

Certain rights apply to individuals protected by GDPR, including:

  • Access to your Personal Data, usually free of charge, though we may charge a fee if permitted by law.
  • Requesting corrections to inaccurate or misleading data.
  • Requesting erasure of your Personal Data, subject to certain legal obligations.
  • Objecting to profiling.
  • Filing a complaint with your local data protection authority, though we encourage resolving issues directly with us first.
  • Withdrawing consent, with some exceptions based on legal obligations.
  • Requesting details of Personal Data transfers outside the EEA, subject to commercial confidentiality.

To exercise these rights, contact us at [email protected]. We may request additional information for verification purposes. We may charge a fee if the request is excessive or unfounded.

8. Protection of Personal Information

We take the protection of your personal information seriously and have implemented appropriate physical and technical security measures. While no system is entirely secure, we make every effort to safeguard your data against unauthorized access or disclosure.

9. International Transfers and Related Processing

Your personal information may be transferred, stored, and processed outside your country of residence, including to countries with different data protection laws. When this occurs, we will take appropriate measures to ensure your personal data remains protected, such as relying on legal frameworks or obtaining your consent.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will notify you in advance of significant changes by posting a notice on our website, and the effective date of the changes will be noted at the top of the updated policy.

11. Contact Us

If you have any questions or wish to exercise your rights concerning your personal information, please contact us at [email protected].

12. Personal Information of Children

Our services are not intended for use by children under 18. If you are under 18, do not use the Website or provide information without parental consent. We do not knowingly collect information from children.